TERMS & CONDITIONS
TERMS & CONDITIONS
Welcome to the pekidesign.com terms and conditions.
Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Before placing an order, if you have any queries relating to these terms and conditions, please contact pekidesign.com at firstname.lastname@example.org. We may change these terms from time to time without any notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes.Each time you use our services, you acknowledge that you have read these Terms and agree to be legally bound by them. If you do not agree to be bound by these Terms, you may not use the website or the services provided by our Company through its website.
Below you will find our Terms & Conditions.
Article 1, Definitions:
The following definitions apply to these conditions.
Consumer: A natural person whose actions are not carried out for objectives relating to the course of a trade, a profession or a business;
Trader: A natural or legal person who offers products and/or services to consumers over distance;
Digital content: data that are produced and supplied in digital form;
Distance contract: a contract concluded between a trader and a consumer for the sole use of one or more techniques for distance communication within a system organized by the trader for the distance sale of products and/or services, up to and including the moment that the contract is concluded;
Technique for distance communication: a means that can be used for concluding a contract, without the consumer and the trader being in the same place at the same time;
Withdrawal period: the period within which the consumer can make use of it’s right of withdrawal;
Withdrawal right: the possibility for a consumer to waive the distance contract within the withdrawal period;
Day: calendar day;
Extended duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or acquisition of which is spread over a period of time;
Durable medium: every means that enables the consumer or trader to store information that is addressed to him/her in person, in a way that permits future consultation and unaltered reproduction of the stored information.
Article 2, Identity of the trader:
The company details are:
Kleine Raamstraat 18b
Phone: +31 616951436
Chamber of Commerce: 61605816
Article 3, Applicability: These general terms & conditions apply to every offer made from the trader and to every distance contract that is concluded between the trader and a consumer.
The consumer will be provided with the text of these general terms & conditions prior to the conclusion of a distance contract. If this is not reasonably possible before a distance agreement is concluded the trader should inform the consumer that the general conditions are available for inspection and that they will be sent to the consumer – free of charge – as soon as possible, at the consumer’s request.
If the distance contract is concluded electronically, then, contrary to the previous paragraph, and before the distance contract is concluded, the consumer will be provided with the text of these general terms and conditions electronically, in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, then before concluding the distance contract, the trader will indicate where the general terms and conditions can be inspected electronically and that at his request they will be sent to the consumer free of charge, either electronically or in some other way.
In cases where a specific product or service-related terms and conditions apply in addition to these general terms and conditions, the second and third paragraphs apply by analogy and the consumer can always invoke the applicable condition that is most favourable to the consumer in the event of incompatible general terms and conditions.
Article 4, The offer: If an offer is subject to a limited period of validity, or is concluded subject to conditions, this will be explicitly mentioned in the offer.
The offer contains a complete and accurate description of the products and/or services being offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the trader makes use of illustrations, these will be a true representation of the products and/or services being offered. The trader is not bound by obvious mistakes or errors in the offer.
Every offer will contain such information that it is clear to the customer what rights and obligations are involved in accepting the offer.
Every offer contains information that makes it clear to the consumer what rights and obligations are related to the acceptance of the offer.
The contract: The contract is concluded, subject to that which is stipulated in paragraph 4, at the moment at which the consumer accepts the offer and the applicable conditions have been fulfilled.
If the consumer has accepted the contract electronically, the trader will immediately confirm receipt of acceptance of the offer electronically.
The consumer can dissolve the contract as long as the receipt of acceptance has not been confirmed. If the contract is concluded electronically, the trader will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer is able to pay electronically, the trader will observe appropriate security measures.
The trader may obtain information – in accordance with statutory frameworks – about the consumer’s ability to fulfil it’s payment obligations, and also about facts and factors that are important for a responsible conclusion of the distance contract. If that research provides the trader with good grounds for declining to conclude the contract, then he /she has a right, supported by reasons, to reject an order or application or to bind its implementation to special conditions.
The trader will send to the consumer, together with the product or service, the following information, in writing, or in such a way that the consumer can store it in an accessible durable medium:
a.the email address where the consumer can file complaints;
b. the conditions under which the consumer can make use of the right of withdrawal and the method for doing so, or a clear statement relating to preclusion from the right of withdrawal;
c. information on guarantees and existing after-sales service;
d.the price, including all taxes on the product, service or digital content; the costs of delivery insofar as applicable, and the method of payment, delivery or implementing the distance contract;
e.the requirements for terminating the contract, if the duration of the contract exceeds one year or if it is indefinite;
In case of an extended duration contract, the stipulation in the previous paragraph applies only to the first delivery.
Article 6a, Right of withdrawal upon delivery of products:
When purchasing products, a consumer is able to dissolve the contract, without stating reasons, during two weeks. This period commences on the day after the product was received by or on behalf of the consumer. During this period the consumer will treat the product and its packaging with care.
He will only unpack or use the product to the extent that is necessary in order to determine whether she/he wishes to retain the product. If she/he wishes to exercise her/his right of withdrawal, then she/he will return the product to the trader, with all associated components, and in the original state/condition in accordance with the reasonable and clear instructions provided by the trader.
Custom or personalized orders can not be returned. Custom made orders and Rings are made upon your request or requested size, therefore, we do not accept returns unless there was a mistake made by us.
The consumer is responsible for the return shipment of products. Therefore we advise our customers to send the return with registered shipping.
Article 6b, Right of withdrawal upon delivery of services:
The consumer has the right to dissolve a contract, without giving reasons, for the supply of digital content that is not supplied on a material medium during a period of at least fourteen days. The merchant is allowed to ask a consumer for the reason of this dissolution, but the consumer is under no obligation to state his/her reason(s).
The period stipulated in paragraph 3 commences on the day after the contract was concluded.
Article 7, Costs in a case of withdrawal: If a consumer makes use of his right of withdrawal, he will be charged, at the most, with the costs of returning the goods. If the consumer has paid a sum, the trader will refund this sum as quickly as possible, within 30 days at the latest. The trader offers refunds and exchanges. When the consumer wants to exchange his products for other products then she/he needs to return the goods, once the returned purchase is received by us we will start the exchange process and send the new product to the customer upon request. The customer is responsible for redelivery of the exchange product/products.
Article 8, Precluding the right of withdrawal: The trader can only preclude the consumer from having a right of withdrawal if he clearly stated this fact when making the offer, or at least in good time before concluding the contract. Preclusion from the right of withdrawal is only possible for products: Custom or personalized orders can not be returned. Custom made orders and Rings are made upon your request or requested size, therefore, we do not accept returns unless there was a mistake made by us. We cannot accept the return of Custom made or personalized orders, there is no refund on Custom made or personalized product. If the consumer returns a Custom made or personalized product then that custom made or personalized product will be returned to the consumer by the company on the expenses of the company;
that the trader has developed in accordance with the consumer’s specifications; that are clearly of a personal nature; that cannot be returned due to their very nature;
The price of which is subject to fluctuations (on the financial market) over which the trader has no influence; for single issues of newspapers and magazines; for audio- and video-recordings and computer software, the seals of which have been broken by the consumer. Preclusion from the right of withdrawal is only possible for services: relating to accommodation, transport, restaurants or leisure activities, to be carried out on a given date or during a given period; the supply of which commenced – with the explicit consent of the consumer – before the withdrawal period had lapsed; relating to bets and lotteries.
The price: During the period of validity indicated in the offer, the prices of the products and/or services being offered will not be increased, except at a result of alterations in VAT-tariffs. Contrary to the previous paragraph, the trader may offer products or services at variable prices, if these are subject to fluctuations (in the financial market) over which the trader has no influence. The offer must refer to these fluctuations and the fact that any prices quoted are recommended prices.
Price increases within 3 months after the contract was concluded are only permitted if they are the result of statutory regulations or stipulations. Price increases more than 3 months after the contract were concluded are only permitted if this was stipulated by the trader and: they are the result of statutory regulations or stipulations, or the consumer has the right to terminate the contract on the day on which the price increase takes effect. Prices quoted for products or services being offered include VAT.
Article 10, Conformity and Guarantee: The trader guarantees that the products and/or services fulfil the contract, the specifications stipulated in the offer, reasonable requirements regarding reliability and/or serviceability, and statutory stipulations and/or government regulations that applied on the date on which the contract was concluded. A guarantee arrangement offered by the trader, manufacturer or importer does not affect the rights and claims a consumer can enforce on the grounds of the law and/or the distance contract, in relation to any failure on the part of the trader to keep to his obligations vis-á-vis the consumer.
Article 11, Supply and implementation: The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services. The place of delivery is deemed to be the address that the consumer makes known to the company. Taking into consideration that which is stated in Article 4 of these general conditions, the company will implement accepted orders with all due speed, within 30 to 60 days at the latest, unless a longer period of delivery has been agreed. If delivery is delayed, or if an order cannot be fulfilled, or only partially, the consumer will be informed about this, at the latest within one month after the order was placed. In that case, the consumer has a right to dissolve the contract, free of charge, and a right to possible damages. In a case of dissolution, as described in the previous paragraph, the trader will refund the consumer with the sum paid as quickly as possible, at the latest within 30 to 60 days after the dissolution. Should it prove impossible to deliver a product that has been ordered, the trader will attempt to provide a replacement article.
The trader will indicate, clearly and intelligibly, that a replacement article is being supplied, at the latest upon delivery. The right of withdrawal cannot be precluded in the event of replacement articles. The trader will be charged with the costs of return shipments. The risk of damage and/or loss of products do not rest upon the trader up to the moment of delivery to the consumer unless this has explicitly been agreed otherwise.
Article 12, Extended duration transactions: A consumer has at all times the right to terminate a contract that has been concluded for an indefinite period of time, taking into consideration the applicable rules of termination and a maximum one-month period of notice for terminating the contract.
The maximum validity of a contract concluded for an indefinite period of time is one years. If the parties have agreed that the distance contract will be automatically extended, then the contract will be continued as a contract for an indefinite period of time and the maximum period of notice for terminating the continued contract will be one month.
Article 13, Payment: The trader accepts payments made via Molie. The trader’s prices are displayed in Euro and US dollar. The rates are re-calculated each night. Please note if you choose to pay in a currency different to your own “local” currency, then your credit/debit card provider may charge you exchange rate costs. In the event that no later date has been agreed, the payment of products and services need to be paid for before the consumer receives the products or services, unless otherwise agreed. The consumer needs to pay for the goods within two weeks after the order has been placed. Where advance payment is stipulated, the consumer cannot invoke any rights relating to the implementation of the order or service(s) before the stipulated advance payment has been made. The consumer is obliged to inform the trader immediately of any inaccuracies in payment data provided or communicated. In the event of non-payment by the consumer, the trader has the right, subject to statutory limitations, to charge the consumer reasonable costs about which the consumer was informed in advance.
Article 14, Complaints procedure: The trader provides for a complaints procedure, that has been given sufficient publicity, and will deal with a complaint in accordance with this complaints procedure. A consumer who has discovered a defect should submit to the trader, without delay, a comprehensive and clearly specified complaint about the fulfilment of the contract. A reply regarding complaints submitted to a trader will be provided within a period of 14 days, calculating from the date of receipt. If a complaint is expected to require a longer period of time for processing, then the trader will reply within 14 days, confirming receipt and indicating when the consumer can expect a more elaborate reply.
Article 15, Additional or alternative stipulations: Any additional stipulations, or ones that differ from these general conditions, may not be detrimental to the consumer and they must be recorded in writing or in such a way that a consumer can easily store them accessible on a durable medium.
All products listed include VAT where applicable.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying.
All designs and products made and/or designed by Peki Design are the intellectual property & copyright of Peki Design.
Infringement or copy of our intellectual property is prohibited.
FAQ – Frequently asked questions
Please read the description or contact us for more information, thank you!
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Gift wrapping and packaging
Our items come with a beautiful gift box and if you wish to include a personalized note in case your order is a gift then please leave a not at the checkout. Thank you!